Frequently Asked Questions
Everything you need to know about getting restaurant-quality seafood delivered to your door.
How is my seafood packaged for delivery?
We use specialized temperature-controlled packaging, including insulated boxes and gel packs, to ensure your seafood remains at the optimal temperature until it reaches your doorstep.
What are your delivery days and cut-off times?
We deliver Tuesday through Saturday. Orders placed before 12:00 PM are eligible for next-day delivery, depending on your postcode and current availability.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a tracking link via email and SMS from our courier partner to monitor your delivery in real-time.
Is your seafood sustainably sourced?
Sustainability is at the heart of what we do. We work closely with trusted fishermen and farmers who adhere to strict environmental standards to ensure the long-term health of our oceans.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If there are any issues, contact our customer service team within 24 hours with your order number and photos of the damage so we can arrange a replacement or refund.
Do I need to be home to receive my delivery?
No, you do not need to be home. Our couriers can leave your package in a designated safe place; however, we recommend unpacking and refrigerating your items as soon as possible.