Returns & Exchanges
Due to the perishable nature of our fresh seafood, we cannot accept physical returns of food items once delivered. If you are unsatisfied with the quality of your order, please contact us within 24 hours of delivery for a full resolution.
Inspect Your Delivery
Upon arrival, please check your seafood carefully to ensure it meets our quality standards and that your order is complete.
Document Issues
If there is any damage or quality concern, take clear photographs of the product and the packaging as soon as possible.
Contact Customer Support
Email our team at [email protected] with your order number and photos within 24 hours of receipt.
Refund or Replacement
Our team will review your claim and issue a refund to your original payment method or arrange for a replacement delivery at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing